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CHALLENGE

This global technology leader was looking for the most effective way to build innovative practices into their daily operations and culture. After an initial ExperienceInnovation™ Learn workshop, a senior executive wanted assistance meeting a huge cost goal of $100 million for the company’s 13th generation of servers, storage and networking procedures.

CHALLENGE

This global technology leader was looking for the most effective way to build innovative practices into their daily operations and culture. After an initial ExperienceInnovation™ Learn workshop, a senior executive wanted assistance meeting a huge cost goal of $100 million for the company’s 13th generation of servers, storage and networking procedures.

CHALLENGE

This global technology leader was looking for the most effective way to build innovative practices into their daily operations and culture. After an initial ExperienceInnovation™ Learn workshop, a senior executive wanted assistance meeting a huge cost goal of $100 million for the company’s 13th generation of servers, storage and networking procedures.

CHALLENGE

This global technology leader was looking for the most effective way to build innovative practices into their daily operations and culture. After an initial ExperienceInnovation™ Learn workshop, a senior executive wanted assistance meeting a huge cost goal of $100 million for the company’s 13th generation of servers, storage and networking procedures.

CHALLENGE

This global technology leader was looking for the most effective way to build innovative practices into their daily operations and culture. After an initial ExperienceInnovation™ Learn workshop, a senior executive wanted assistance meeting a huge cost goal of $100 million for the company’s 13th generation of servers, storage and networking procedures.

CHALLENGE

This global technology leader was looking for the most effective way to build innovative practices into their daily operations and culture. After an initial ExperienceInnovation™ Learn workshop, a senior executive wanted assistance meeting a huge cost goal of $100 million for the company’s 13th generation of servers, storage and networking procedures.

CHALLENGE

This global technology leader was looking for the most effective way to build innovative practices into their daily operations and culture. After an initial ExperienceInnovation™ Learn workshop, a senior executive wanted assistance meeting a huge cost goal of $100 million for the company’s 13th generation of servers, storage and networking procedures.

CHALLENGE

This global technology leader was looking for the most effective way to build innovative practices into their daily operations and culture. After an initial ExperienceInnovation™ Learn workshop, a senior executive wanted assistance meeting a huge cost goal of $100 million for the company’s 13th generation of servers, storage and networking procedures.

How customer-centricity helped a car company save $30 million 

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CHALLENGE

This large automotive company knew that environmental impacts were an increasing concern for many of their customers.

 

The company wanted to ensure they were still making decisions driven by their customers’ wants and needs.

 

To help unite their teams behind this vision, they partnered with ExperiencePoint

SOLUTION 

ExperiencePoint’s hands-on training immersed the entire organization in human-centered design.

 

Together, leaders and employees learned the practice of user-empathy and how to compile detailed customer research.

 

Employees learned to let go of longstanding biases from decades of on-site factory experience and to recognize if they were lapsing into old, unproductive behavior.

RESULTS 

ExperiencePoint’s human-centered design training changed mindsets and methodologies across the company.

 

Teams started using human-centered design to assess whether projects actually addressed customers’ needs.

 

Using this framework, the company was able to quickly determine that an upcoming $30 million dollar app project wasn’t going to meet customer needs. Funds for the project were swiftly redirected to develop new, genuinely customer-centric projects.

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