Design Thinking for Banking Innovation 

Leverage human-centered design to solve customer and business challenges, drive product innovation, and lead with empathy and creativity.

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Overview

In today's fast-changing banking environment—shaped by digital disruption, evolving client expectations, and competitive pressures—leaders need practical tools to solve complex problems creatively and rapidly.

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Design thinking is more than a methodology—it's a creative problem-solving approach and a transformative mindset. This interactive workshop equips banking leaders and teams to apply design thinking to real business challenges while simultaneously developing critical leadership capabilities.

 

Participants not only learn new skills to bring ideas to life and build human-centric solutions (products or services), but also hone their leadership skills—including entrepreneurial mindset, active listening, asking powerful questions, collaboration, co-creation, agility, effective communication, presentation skills, providing and gathering feedback, and empathy.

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Key Outcomes

By the end of this workshop, participants will be able to

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Design Thinking & Innovation:

• Apply design thinking to banking challenges—from customer experience to product development and operational improvement

• Generate innovative solutions through structured ideation, rapid prototyping, and experimentation

• Build customer-centric products and services that address real human needs

• Identify and act on innovation opportunities before competitors do

 

Leadership Development:

• Develop an entrepreneurial mindset that embraces experimentation and learning

• Master active listening and asking questions that unlock deeper insights

• Facilitate co-creation and lead cross-functional collaboration

• Communicate and present ideas with clarity and impact

• Provide and gather constructive feedback that drives improvement

• Lead with empathy to build innovation-ready teams

• Demonstrate agility in navigating complex challenges

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Format

• Duration: Half-day, 1-day, or 2-day workshop (or 5-6 virtual sessions)

• Delivery: Virtual or in-person

• Language: English (Persian facilitation available)

• Cost: Contact us for pricing

 

Who Should Attend

Innovation leaders, product managers, customer experience teams, transformation champions, and senior leaders in banking and fintech who need practical tools to solve complex challenges and drive customer-centric innovation.

 

Next Step 

Build customer-centric innovation capability. Ready to apply design thinking to your banking challenges? Contact us to discuss your needs.