A workshop on having a customer-centric approach to design innovative solutions, delight customers on multiple touchpoints and create positive customer experiences

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Overview 

Break down silos and deliver a seamless CX with our UX strategy

Learn how to put the customer and their needs at the center of decision making

Improve customer satisfaction and reduce cost-to-serve

Learn the mindset of CX leaders and get the confidence needed to create and implement winning CX strategy

 

 

Concepts                                                                                                             

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            Duration  2-day & 3-day 

 

            Language  English 

 

            Modality  Virtual or in-person 

 

            Cost  Feel free to contact us to learn about our pricing 

 

 

Participant profile Cross-functional teams at any level and within any function or industry, can benefit from learning how to approach an innovation project from beginning to end.

 

What you’ll learn 

• Gain an understanding of CX and the skills and tools required to create new strategies and to drive improvement in existing strategies

• Understand customer emotions and how our unique approach can be used to identify, design and measure CX activity 

• Create customer personas, customer journey mapping & more

• Enhance, and even reinvent your CX strategy

• Build the confidence and knowledge to discuss and implement CX strategies with senior leadership at the highest level in your organization

• Leverage design thinking methodology to design customer -centric products, services, and experiences 

• Foster a customer -centric culture for highly effective teams

• Align team expectation to ensure having common goals 

 

Get started today

Get in touch with us to find the right solution for your organization

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