A workshop on having a customer-centric approach to design innovative solutions, delight customers on multiple touchpoints and create positive customer experiences

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Overview 

Break down silos and design a seamless customer experience through leveraging a human-centered design approach

Learn how to put the customer and their needs at the center of decision making

Improve customer retention and reduce costs 

Learn the mindset of CX leaders and get the confidence needed to create and Implement winning CX strategy

 

 

Concepts                                                                                                             

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            Duration  2-day & 3-day 

 

            Language  English 

 

            Modality  Virtual or in-person 

 

            Cost  Feel free to contact us to learn about our pricing 

 

 

Participant profile Cross-functional teams at any level and within any function or industry can benefit from this workshop 

 

What you’ll learn 

• Gain an understanding of customer experience design  

• Learn about customer emotions and how our unique approach can be used to identify, design and measure CX activity 

• Create customer personas, customer journey mapping & more

• Build the confidence and knowledge to discuss and implement CX strategies with senior leadership at the highest level in your organization

• Leverage design thinking methodology to design customer -centric products, services, and experiences 

• Foster a customer -centric culture for highly effective teams

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Get started today

Get in touch with us to find the right solution for your organization

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